Frequently Asked Questions

The best way to reach us is by phone 888-5-PLANTX or by email. Our support is included in the service and we will work closely with you to ensure that you have the best experience with PlantX.

We offer a trial of PlantX free for 30 days. You can sign up for a free trial here. If you have additional questions please contact us.

It takes roughly 10 minutes to install PlantX on each computer. The time it takes to install depends entirely on the performance of your Internet connection. See Installation for details.

Not very long at all. To enter roughly 150 materials and 450 catalog items, with prices and supply quantities, would take roughly a week. You are likely to add customers as you go and there are special windows that make order entry quick. Overall we say 2 - 3 weeks to be fully operational, but some nurseries have done it in one. See the Quick Start Guide for details on getting started quickly.

There are a variety of option available for you to get help.

Try our Tutorials page and find the corresponding manual.

Call or email us. This is the fastest way to help us get you the best solutions. This is often best when the problem you are facing is complex.

If it is not too important, or if you have a suggestion for improvements, use the Feedback button inside the program on the right side of the menu.

If you aren't sure, calling is the best course of action. You will talk with a real person and get the help you need.

Call 888-5-PLANTX or email info@plantx.net

There is a built-in feature that can convert your customer database to the PlantX format. It converts basic details like company name, contact, phone, fax and a billing and shipping address, and imports the data from Excel into PlantX. See the Customer Import Sheet for the information. You can also import your customers from QuickBooks.

The basic subscription to PlantX allows for three concurrent users. This means that PlantX can be installed on any number of computers or laptops. Three users is not a hard limit and we will not prevent you from making more than three connections, however if you persistently need more than three connections, we will adjust your monthly fee accordingly after proper notification. Additional licenses are available; see Pricing for details.

Short answer: 23 years as of 2024 (29 years if you include prior off-line versions).
We work with our membership to improve the software and we have been doing so for more than two decades. It's the reason our members stick around.

The number of customers PlantX can support is unlimited. PlantX is up on Amazon's servers so we can scale infinitely. This includes not only the connected PlantX users but also hundreds of visitors each hour to PlantX hosted websites.

Support is our highest priority. We want to make sure our members are taken care of. Support includes web, email, reporting, custom features, and much more. If there is ever something that we do not support, such as desktop IT services (fixing computers) we will be as helpful as we can be, but our support does have some limitations.

PlantX is a monthly subscription. We have a few payment methods available to choose from. The most common way we bill is to a card on file. The second most common way is paying by check.

We are flexible and willing to work with you if you have a different payment method or other needs.

As a PlantX member, the monthly fees will change over time, approximately once every three years. We will provide at least 30 days notice of any changes to your monthly bill. Contact us for more details about pricing.

Yes it can! Because PlantX is updated in real time, it is ofen best if we host your website. We also offer a customizable web template to get started. If you want to keep your current website, you are free to do so. We will set up a sub-domain (i.e. shop.memberdomain.com) that will have the online ordering features. Since the website hosting is included in the monthly service, you only need to pay for the hours needed to perform the integration (an added service that is done on bid).

There have been over 2000 upgrades (both major upgrades and minor fixes). Depending on the type of features we are working on, it may be one or two months between upgrades, or we may upgrade daily for awhile. If we find a bug, we will fix it within 24-48 hours. New report requests are released within 48-72 hours, depending on the complexity of the report.

Customer demands are always changing. Software is always changing. The server and security are always changing. Our business model of software-as-a-service is designed to embrace this fact of ever-constant changes. This is an advantage to both you and us, over other liscence-based softwares where you pay upfront and then have to buy it again later to get updates. We have created tools that upgrade and validate your installation at every login, which guarantees that no one is left behind!

Yes. PlantX has complete A/R as part of customer resource management. Besides generating invoices from orders, A/R includes payments along with debit and credit memos. Create an account aging or extract and print periodic statements, with or without finance charges.

Not at this time. It is on our list of enhancements, but it has not been a priority for the current membership. If A/P is a priority for you, let us know.

We currently integrate with QuickBooks desktop versions. You can export invoices and import your customer list from QuickBooks.

PlantX offers a customizable label and tag printing system. Design your own tags or labels and print them using information in the system. We create them in a pdf format so you can print to any printer you like.

There is no need for servers when you use PlantX. As cloud software, we are streamlined to run anywhere. All you need is a computer and an internet connection.